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1. Information We Collect

We collect information you provide when placing an order or subscribing to our newsletter, including your full name, delivery address, phone number, email address, order contents, and relevant delivery instructions.

2. Order Information

We may retain details such as the products ordered, quantities, order status, delivery information, return requests, and other information required to process and fulfill your purchase.

3. Cash On Delivery

Cash On Delivery is the only payment option available. We do not collect or store credit card numbers, debit card details, online banking credentials, or other online payment information for purchases.

4. How We Use Information

Your information is used to process orders, prepare Cash On Delivery shipments, verify delivery details, coordinate courier services, send order and tracking updates, manage returns and refunds, and provide customer support.

5. Newsletter and Promotional Communications

If you voluntarily subscribe to our newsletter or promotional communications, we may use your email address to send product updates, offers, shopping recommendations, and other marketing content. You may unsubscribe from promotional communications at any time.

6. Delivery and Courier Partners

We may share necessary customer and delivery information with trusted courier and logistics partners so they can transport your order, contact you regarding delivery, collect the Cash On Delivery amount, and complete the parcel handover.

7. Returns and Refunds

Information may be used to verify return requests, arrange product collection, inspect returned items, process eligible replacements, and issue approved refunds.

8. Refund Information

Because purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request appropriate information needed to complete an eligible electronic refund.

9. Website Usage Data

We may collect basic technical information such as browser type, device information, pages visited, general website activity, and approximate access information to maintain website functionality, security, and performance.

10. Cookies

We may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve navigation, and provide a smoother shopping experience.

11. Data Protection

We use reasonable technical and organizational safeguards, including encrypted data transmission and restricted access controls, to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

12. Payment Data

Since all purchases use Cash On Delivery, we do not require customers to submit or store card numbers, card security codes, online banking passwords, or other sensitive online payment credentials.

13. Third Party Services

Trusted third-party providers may assist with logistics, website hosting, communications, analytics, customer support, and order processing. These providers receive only the information reasonably required to perform their services.

14. Information Sharing

We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information is shared only when reasonably necessary to provide our services, fulfill orders, prevent fraud, or meet applicable requirements.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, manage returns and refunds, maintain appropriate records, resolve disputes, prevent fraud, and comply with applicable requirements.

16. Security and Fraud Prevention

Customer information may be used to verify orders, identify suspicious activity, prevent fraudulent transactions or delivery attempts, protect our website, and safeguard customers and our services.

17. Legal Disclosure

We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of our customers and services.

18. Children's Privacy

Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.

19. Your Privacy Choices

Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.

20. Marketing Preferences

You can choose whether to receive promotional communications. Unsubscribing from marketing messages will not prevent essential communications related to existing orders, deliveries, returns, refunds, or customer support.

21. Policy Updates

We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version will be made available through the website.

22. Privacy Requests

For questions about your personal information, privacy practices, access requests, correction requests, or applicable data removal requests, please use the customer support channels available through the website.

1. Acceptance of Terms

By browsing this website, placing an order, or using any available service, you agree to these Terms & Conditions governing purchases, deliveries, returns, and use of the website.

2. Customer Information

Customers are responsible for providing accurate and complete information, including their name, phone number, email address, and delivery address. Incorrect information may result in delivery delays, failed deliveries, or order cancellation.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, pricing, and availability are accurate. Minor differences may occur due to display settings, manufacturing variations, packaging changes, or supplier updates.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel an order if an item becomes unavailable or cannot be supplied as described.

5. Pricing

Product prices displayed on the website are subject to change without prior notice. We make reasonable efforts to display accurate prices, but typographical, technical, or pricing errors may occasionally occur.

6. Orders

Submitting an order represents a request to purchase the selected products. Orders may be reviewed before dispatch to verify availability, delivery information, contact details, and other necessary information.

7. Order Confirmation

An order confirmation or acknowledgement may be provided using the contact information submitted during checkout. Confirmation does not guarantee fulfillment if the product becomes unavailable, information cannot be verified, or the order cannot reasonably be completed.

8. Cash On Delivery Payments

Cash On Delivery is the only payment option available. Customers must pay the full order amount to the authorized delivery agent when the parcel is successfully delivered.

9. Payment at Delivery

Customers are responsible for having the required Cash On Delivery amount available when the courier arrives. If payment cannot be completed, the delivery may be unsuccessful and the parcel may be returned or the order cancelled.

10. No Online Payment Required

Customers are not required to provide credit card, debit card, online banking, or other online payment credentials to place a standard Cash On Delivery order.

11. Shipping and Dispatch

Orders are generally prepared for dispatch within the applicable processing period. Delivery timelines are estimates and may vary depending on destination, courier capacity, weather, transportation conditions, public holidays, and other circumstances beyond reasonable control.

12. Delivery Attempts

Customers should remain available at the provided delivery address and respond to reasonable courier communication. If a customer is unavailable, refuses the parcel, provides incorrect information, or cannot complete the Cash On Delivery payment, the order may be returned or cancelled.

13. Order Cancellation

Customers may request cancellation before an order is dispatched. Once an order has entered the shipping or delivery process, cancellation may no longer be possible. Orders may also be cancelled because of product unavailability, inaccurate information, or suspected fraudulent activity.

14. Returns

Eligible products may be returned according to the applicable Return & Refund Policy. Customers must follow the specified return timeframe, product-condition requirements, and return instructions.

15. Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the product ordered, customers should notify customer support promptly. Photographs or other supporting information may be requested to verify the issue.

16. Refunds

Approved refunds are processed after the returned product has been received and inspected where applicable. Because all purchases are completed through Cash On Delivery, refunds are handled separately from the original payment collection.

17. Refund Method

Eligible refunds may be processed through bank transfer, UPI, digital wallet, store credit, or another supported refund method. Delivery or pickup agents are not authorized to provide cash refunds at the doorstep.

18. Product Usage

Customers are responsible for using products according to applicable instructions, labels, warnings, and manufacturer recommendations. We are not responsible for damage resulting from improper, unauthorized, or negligent use.

19. Promotions and Offers

Discounts, promotional offers, bundles, and special pricing may be subject to additional conditions, availability limits, product exclusions, or usage restrictions. Offers may be modified or withdrawn when necessary.

20. Website Usage

Customers agree not to misuse the website, attempt unauthorized access, interfere with website functionality, introduce malicious software, collect information without authorization, or use the website for unlawful purposes.

21. Intellectual Property

Website content, including product photographs, text, graphics, layouts, designs, icons, and other materials, may be protected by intellectual property laws and may not be reproduced, distributed, modified, or commercially used without appropriate authorization.

22. Third Party Services

We may rely on trusted third-party providers for logistics, hosting, communications, analytics, customer support, and other operational services. Such providers may operate under their own terms and privacy practices.

23. Privacy

Personal information collected through the website is handled according to the applicable Privacy Policy. Information may be used as necessary to process orders, arrange delivery, provide support, manage returns, and process refunds.

24. Limitation of Liability

To the extent permitted by applicable law, liability relating to a purchased product is limited to the purchase price of the affected product. We are not responsible for indirect, incidental, special, or consequential losses arising from product use, website use, delivery delays, or circumstances beyond reasonable control.

25. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural events, transportation disruptions, government restrictions, communication failures, labor disruptions, or other unforeseen events.

26. Policy Changes

We may update these Terms & Conditions when necessary to reflect changes to our products, services, policies, procedures, or applicable requirements. The latest version published on the website will apply to future use of the services.

27. Customer Support

For questions regarding products, orders, Cash On Delivery payments, shipping, returns, refunds, or these Terms & Conditions, customers may use the support channels available through the website.

1. Return Eligibility

Eligible products may be returned within 14 calendar days of delivery. Items should generally be unused, in their original condition, and accompanied by the original packaging, tags, accessories, and included materials where applicable.

2. Product Condition

Returned products must be in suitable condition for inspection. Items that show signs of misuse, excessive wear, alteration, washing, accidental damage after delivery, or missing essential components may not qualify for a return.

3. Non-Returnable Items

Certain products may be excluded from returns because of hygiene, safety, consumable, personalized, opened, perishable, or product-specific restrictions. Applicable exclusions may be stated on the relevant product page.

4. Return Request

Customers must submit a return request within 14 calendar days from delivery using the available customer support or contact channels. Order details, the reason for return, and photographs may be requested for verification.

5. Return Authorization

All return requests are subject to eligibility verification. Customers should follow the provided return instructions and should not independently ship an item unless an approved return method has been provided.

6. Return Pickup

For approved returns, a courier or authorized logistics partner may collect the parcel from the delivery address. Customers should securely package the item and include the required original components before pickup.

7. Return Shipping

Eligible returns involving damaged, defective, incorrect, or incomplete products may qualify for free return collection. Return shipping conditions for other eligible return reasons may vary depending on the product.

8. Damaged Items

If an item arrives damaged or defective, customers should report the issue as soon as reasonably possible, preferably within 48 hours of delivery. Photographs of the product, packaging, and visible damage may be requested.

9. Incorrect or Incomplete Orders

If you receive an incorrect product or discover that an item or component is missing, contact customer support promptly. After verification, an eligible replacement, return, or refund may be arranged.

10. Cash On Delivery

All purchases are completed exclusively through Cash On Delivery. The amount paid to the delivery agent is not refunded at the doorstep when a product is returned. Approved refunds are processed separately after the returned item has been received and inspected.

11. Refund Eligibility

A refund is issued only after the returned product has been received and inspected where applicable. Approval depends on the product condition, reason for return, and compliance with the applicable return requirements.

12. Refund Method

Because all orders are paid through Cash On Delivery, approved refunds are processed separately from the original payment collection. Eligible refunds may be issued through bank transfer, UPI, digital wallet, store credit, or another supported electronic method.

13. Refund Processing

Approved refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved. The time required for funds to appear may vary depending on the receiving bank or payment service.

14. No Cash Refund at Doorstep

Courier and pickup agents are not authorized to provide cash refunds when collecting returned products. All approved refunds are processed through the designated refund procedure after verification.

15. Replacement Option

Where stock is available, an eligible damaged, defective, incorrect, or incomplete product may qualify for replacement instead of a refund. Replacement is subject to verification and product availability.

16. Partial Returns

For orders containing multiple products, eligible individual items may be returned where permitted. Any approved refund will generally correspond to the eligible product or products successfully returned.

17. Return Inspection

Returned products may be inspected to verify their condition, packaging, accessories, identifying information where applicable, and the reason stated in the return request. The inspection result may affect return or refund approval.

18. Failed Pickup

If a scheduled return pickup cannot be completed because the customer is unavailable, the parcel is not ready, the address is inaccessible, or the product does not meet the required conditions, another pickup attempt may be arranged where possible.

19. Abusive or Fraudulent Returns

Return or refund requests involving suspected fraud, intentional damage, product substitution, false claims, or repeated misuse of the return policy may be rejected following appropriate verification.

20. Policy Updates

This Return & Refund Policy may be updated when necessary to reflect changes in products, logistics procedures, refund processes, or applicable requirements. The latest version published on the website will apply to eligible requests.

21. Customer Support

For questions regarding return eligibility, damaged items, replacements, return pickup, inspections, or refunds, customers may use the support and contact channels available through the website.